Communication plan for Santa

Sarah Browning our comms specialist is definitely a fan of Christmas spirit.  She wrote this piece on her own blog last year, but we all love it so much we’re republishing it again: Santa’s Internal Comms Plan I’m not sure of the exact employment status of the elves – does Santa pay them a living … Continue reading Communication plan for Santa

The missing message in change

Change. There’s a lot of it about. Some of it good. Some of it not-so-good. Some of it just plain baffling. And lots of it – in my experience anyway – badly communicated. There are, of course, fantastic examples of change communication, where everyone who is affected feels informed and engaged. They understand what is … Continue reading The missing message in change

How to communicate with frontline staff

As an internal communicator, there are many different types of audience you have to bear in mind. There is no such thing as a one-size fits all approach to internal communication – your communication plans should always acknowledge the groups within your staff body and use the golden thread of messaging to link everything together, … Continue reading How to communicate with frontline staff